Refund Policy

1.How credits work

Credits are prepaid usage. You buy them on your account page, and they arrive as soon as the payment completes.

If a generation fails or a provider rejects your request, the credits reserved for that task are returned to you automatically. There is nothing you need to do, and no refund request is needed for that case.

Credits never expire while your account is open.

2.Failed or incomplete charges

If money left your account but credits never arrived, contact us before doing anything else. In most cases the payment needs a little more time to settle; if it truly failed, we resolve it with a full refund to the original payment method.

3.Duplicate charges

If you were charged twice for the same purchase, we refund the duplicate in full. Tell us through the feedback centre with the order details and we will sort it out.

4.Unused credits

If you change your mind, you can request a refund of unused credits within 14 days of purchase. “Unused” means the credits from that purchase have not been spent — we refund the untouched portion of the purchase.

Once credits have been spent on generations, those credits are not refundable. This mirrors what the credits paid for: compute already used on your behalf.

5.How to request a refund

Send your request through the feedback centre and include the order number. We usually reply within 1–2 business days, and approved refunds are returned to the original payment method.

How quickly the money appears depends on your bank or payment provider; it can take up to a few business days after we process the refund.

6.Chargebacks

If something looks wrong with a charge, please contact us first — it is almost always faster than a bank dispute. A chargeback raised without contacting us may lead us to suspend the account while the dispute is investigated.

7.Changes to this policy

We may update this policy as the service evolves. Changes apply to purchases made after they take effect; they never reduce the refund rights you already have for an existing purchase.